📝 Data Privacy

GoKarla GmbH (hereinafter “Karla”)

Gormannstrasse 19a

10119 Berlin

DeutschlandThe confidential treatment of your data is our highest priority. We therefore take the protection of your personal data very serious. In the following, we will give you information on how we ensure this protection and which kind of data will be required for which purpose.

Privacy Policy

This Privacy Policy (the “Policy”) provides information regarding the management and protection by Karla of personal data processed from website visits, purchases, calls and surveys.

It also explains the process to exercise individual privacy rights regarding one’s personal data held by Karla.

I KARLA COLLECTION OF PERSONAL DATA1

Collection of data

Karla collects personal data through website visits and purchases.

To do so, Karla uses cookies, which are small text files, stored on your computer during the site visit.

You can disable cookies through your browser. To know more about cookies please refer to Section III below.

When making your first purchase, you proceed to open an account and provide us with the information required in order to place your order and have it delivered. In doing so, you provide the personal data necessary to contact you and deliver your purchase, such as your full name, email address, shipping address, as well as certain financial information. In doing so, you allow Karla to store this information in the Karla customer database where your personal information is kept for 10 years.

You may also request us to delete your personal information at any time after your order has been processed and delivered by sending an email to hello@gokarla.io (see Section II "Changes and access to your personal information"). Karla may also collect non-personal information about you even if you do not purchase any products on the Karla website.

**What use is made of the information you provide on www.gokarla.io?** Karla may share certain financial and other information that you submit with third parties who provide services to the website. Said third parties proceed to credit reporting, payment or order fulfillment services, such as verifying your information, authenticating payments and processing orders. In order to combat fraudulent online payments, Karla, may also share your financial information with a third-party service provider using an online fraud detection tool in order to verify your payment.

Karla may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable laws, a subpoena or other legal process. For example, Karla may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the www.gokarla.io Terms and Conditions, or who may be causing injury to, or interfering with, other users of the www.gokarla.io website. In the event that Karla or all or part of its or their assets, are acquired by a third party, the www.gokarla.io customer list may be included in the transferred assets.

Please be aware that Karla does not control the policies or practices of third parties to which Karla discloses information about users of the gokarla.io website and that any use or disclosure of such information by third parties is not governed by this Policy. However, transfers of personal information are governed by contractual clauses which ensure compliance with data protection legislation.

Location of data Karla stores data in the EU through the protection of the EU-US Privacy Shield.
SecurityKarla has implemented security measures to protect the personal information you provide against unauthorized access and use. In particular:

All data is protected according to the varying levels of risks through physical measures, such as secure areas, technical measures, such as encryption, and organisational measures such as employee security through vetting and supervision.
All data is retained only for as long as it is legally required to be kept and for as long as necessary for the purposes for which it was collected or transferred, in accordance with Karla's Retention Schedule.
Should Karla suffer a breach, it would implement its Incident and Breach Response Plan, including notification to Data Protection Authorities, individuals and/or Karla’s clients, as applicable, without undue delay.

II PROCESSES TO EXERCISE PRIVACY RIGHTS AT KARLA.

Changes and access to your personal information

Karla responds to individual requests for access to one’s personal data, and for changes as necessary, within one month via hello@gokarla.io Karla may ask for an extension and may charge a reasonable fee to cover administrative costs if necessary. Should Karla deny the request, it will provide an adequate justification.

Rectification Rectification requests are to be sent to hello@gokarla.io

Karla provides rectification as soon as possible within one month. Should Karla deny the request, it will provide an adequate justification.

Right to object Individuals may withdraw consent and object to the use of their personal information. In that case, Karla will keep the data until the individual chooses to unsubscribe but will not use the data except to provide services requested by said individual.
Restriction on processing Karla will inform suppliers and subcontractors as the case may be, of the restrictions on processing of data relating to that individual.
Challenging complianceAn individual whose data is held by Karla may challenge our compliance with data protection obligations by filing a complaint hello@gokarla.io
Contact usIf you have any questions about Karla 's Policy and practices, please feel free to contact us via hello@gokarla.io.
Changes and updates to the Privacy Policy By using the gokarla.io website, you consent to the collection, use and disclosure of your information as described in this Policy. This Policy reflects the Karla current business practices and is subject to change. In the event of any such change or update, a revised policy will be posted on the gokarla.io website. Please check the gokarla.io website periodically to remain informed of any changes or updates to the Karla privacy policies and practices. If you allow Karla to retain the personal information you provide on the gokarla.io website in its customer database and Karla intends to disclose that information to third parties or affiliated companies in a manner that is not already outlined in this Policy, Karla will notify you by email and provide you with an opportunity to opt out of any further use or disclosure of your personal information.

III INFORMATION ABOUT COOKIES1. What is a Cookie? A cookie is a small text file stored on your device that makes it possible to save and track data about your use of gokarla.io. For example, our website uses cookies to identify you or store your product selection in your basket. Cookies are managed by your Internet browser.

By continuing to use the Karla website, you consent to our cookie settings and agree that you understand the terms of our cookies policy.

You can edit your preferences at any time. To do so, please refer to our “Managing your cookie preferences” Section below.

**What cookies do we use?** There are two categories of cookies on the gokarla.io website:Website functionality cookiesThese cookies are required for basic site functionality. They are essential for the website to function properly and to complete any signup or proceed to any purchase on the website. They also allow us to personalize, facilitate and improve your browsing experience.

Third party cookiesThese cookies allow us to track navigation during your visits to the website. This allows us to personalize our activities and advertisements to your preferences and to identify transactions facilitated by our affiliated partners for commission purposes.Disabling these cookies may result in poorly-tailored recommendations, slow site performance, advertising that is not as relevant to you or not being able to link or share effectively with you over social networks.We only partner with trusted third-parties with data compliance and protection policies and all of the information sent to third-party partners is anonymized or pseudonymized.

Managing your cookie preferencesYou can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.

By following the instructions below, you will be disabling all cookies, including the website functionality cookies described above which enable you to order online and enjoy the services of the Karla website.

In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.

Please find below instructions about managing and disabling cookies, depending on your browser:

Internet Explorer Go to Tools menu, then Internet Options. Click on Confidentiality, then click on Advanced. In the Cookies window, select your preferences.

Google Chrome Click the Chrome menu, the upper right button. Select Settings then click on Show advanced settings. In the Privacy section, click the Content settings button. Select your preferred option(s) in the Cookies section.

Firefox Click the Menu button and choose Preferences. Select the Privacy & Security panel and go to the History section. In the drop-down menu next to Firefox will, choose Use custom settings for history. Check-mark Accept cookies from websites to enable cookies, and uncheck it to disable them. Select your preferred option(s) in the Cookies section.

Safari Click on Safari, then Preferences. Click on the Privacy tab. Go to Block cookies and select your preferred option(s).

Newsletter

If you would like to receive the newsletter offered by us, we will only send it to you after your explicit consent, which you give us with your dispatch of the filled-out web form that is necessary to receive the newsletter. Provided that you have given your consent to the receipt of the newsletter, we process and use the personal data, which you quoted for this purpose, exclusively for our own advertising measures. Your personal data will not be passed to third parties for advertising purposes by us. You can revoke your consent to receiving the newsletter at any time by sending an e-mail to hello@gokarla.io.

DisclosurePursuant to the German Federal Data Protection Act (BDSG), you have the right to demand gratis information on your data saved by us. Additionally, you have the right to correction, blocking or deletion of this data where required. With regards to this, please send us an e-mail to hello@gokarla.io.

Google AnalyticsWe use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files, which are saved on your computer and which allow an analysis of your usage of the website. The data generated by the cookie about your usage of the website will generally be sent to a Google server in the USA and stored there.Google will use this data to evaluate your use of the website, to compile reports about the website activities for the website operators and to provide other services related to the usage of the website and the internet. Google will also transfer this information to third parties if necessary, provided that this is required by law and insofar as third parties have been commissioned by Google to process this data. Google will not in any case connect your IP address with any other data from Google. You can prevent the installation of the cookies by an appropriate adjustment to your browser software; however we would like to point out to you that in this case you might not be able to make full use all functions of this website. In addition to this, you can prevent the collection of the data generated by the cookie concerning your usage of the website (including your IP address) as well as the processing of the data by Google by downloading and installing the browser plug-in available under the following link:https://tools.google.com/dlpage/gaoptout?hl=en#http://tools.google.com/dlpage/gaoptout.en=en-GBBy using our website, you consent to the processing of the data collected about you in the manner and for the purpose described above. You can object to the collection and use of your IP address by Google Analytics at any time with effect for the future. More information can be found under:https://tools.google.com/dlpage/gaoptout?hl=en#http://tools.google.com/dlpage/gaoptout.en=en-GBGiven the debate about the use of analytical tools with full IP addresses, we would like to point out that this website uses Google Analytics with the extension “_anonymizelp()” and therefore ID addresses are only processed in a shortened form to prevent persons from being identified.

Social PluginsAs an additional service, our website features social buttons for interacting with social networking services. To prevent unwanted transfer of your usage data (e.g. the address of the site you just visited) to these services, you won’t be directed to these services until you click them. On the websites for these services, the specified social networks can collect usage and, in some cases, user data. We have no control over how this data is collected or evaluated.To the best of our knowledge, the following information applies:Your browser isn’t directly connected to the servers of the specified services until you access the links. Once you do that, the information that you visited our website (the referer) is indirectly transferred to these services. If you’re signed in to your personal user account at the service while visiting our website, you can generally click the social buttons to share the document, leave a comment, etc. If you don’t want your data to be transferred, we suggest that you avoid clicking the social buttons.Please refer to these services’ privacy policies for information on the purpose and extent to which each service collects, processes and uses the data, as well as your related rights and the settings available to protect your privacy.We use plug-ins from the social network Facebook (operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA). The plug-ins are marked with the Facebook logo. Please refer to Facebook’s privacy policy for information on the purpose and extent to which Facebook collects, processes and uses the data, as well as your related rights and the settings available to protect your privacy.Our website also uses plug-ins from the social network Google+ (operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). The plug-ins are marked with g+. Please refer to Google’s privacy policy for information on the purpose and extent to which Google collects, processes and uses the data, as well as your related rights and the settings available to protect your privacy.We use plug-ins from the social network Twitter (operated by Twitter Inc., 1355 Market St., Suite 900, San Francisco, CA 94013, USA). The plug-ins are marked with the Twitter logo. Please refer to Twitter’s privacy policy for information on the purpose and extent to which Twitter collects, processes and uses the data, as well as your related rights and the settings available to protect your privacy.We use plug-ins from the social network Pinterest (operated by Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA). The plug-ins are marked with the Pinterest logo. Please refer to Pinterest’s privacy policy for information on the purpose and extent to which Pinterest collects, processes and uses the data, as well as your related rights and the settings available to protect your privacy.

Cookies

Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again. We use cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognise your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognised again after a page change.

Our website also uses cookies to allow us to analyse the surfing behaviour of visitors to our website. We also use cookies to address visitors to other websites with targeted marketing relating to their interests.

Processing is carried out on the basis of § 15 (3) TMG (Telemedia Act) as well as art. 6 (1) lit. f GDPR due to our justified interest in the purposes above.

The data collected in this way is pseudonymised using technological measures. It is therefore not possible to connect the data to your person. The data will not be stored together with other personal data pertaining to you. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website.

Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:

Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Use of Google Analytics

Our website uses the web analysis service Google Analytics by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The processing of data serves to analyse this website and its visitors. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator relating to website and internet use. The IP address communicated by your browser as part of Google Analytics is not associated with any other data held by Google. Google Analytics uses cookies, which make it possible to analyse your use of the website. The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation is activated on this website. Google uses this to shorten your IP address beforehand within Member States of the European Union or in other signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. Your data may be transmitted to the USA. Transmission of data to the USA is covered by an adequacy decision by the European Commission. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in needs-based and targeted design of the website. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. You can prevent the storage of cookies by choosing corresponding technical settings in your internet browser; we would, however, like to point out that this may prevent you from making full use of all the functions of this website. You can also prevent collection of the data (including your IP address) generated by the cookies and related to your use of the website by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available at the following link [https://tools.google.com/dlpage/gaoptout?hl=en]. You can set an opt-out cookie to prevent collection by Google Analytics across devices. Opt-out cookies prevent the future collection of your data when you visit this website. You need to opt-out on all systems and devices in use for this to work comprehensively. If you click here, the opt-out cookie is set: Disable Google Analytics.

You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/analytics/terms/ and at https://policies.google.com/?hl=en.

Use of the remarketing or “similar target groups” function by Google Inc.

Our website uses the remarketing or “similar target groups” function by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). This function serves to analyse visitor behaviour and visitor interests. Google uses cookies to analyse website use, forming the basis for producing interest-related adverts. Cookies allow for the recording of website visits as well as anonymised data on the use of the website. The personal data of website visitors is not saved. If you then visit another website in the Google display network you will then be shown adverts which are more likely to take previous areas of product and information interest into account. Your data may also be transmitted to the USA. Transmission of data to the USA is covered by an adequacy decision by the European Commission. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in addressing visitors to the website with targeted marketing by displaying personalised interest-related adverts when they visit other websites in the Google display network.You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. For this purpose you can permanently deactivate the use of cookies by following the link below and downloading and installing the plug-in: https://support.google.com/ads/answer/7395996?hl=enAlternatively, you can deactivate the use of cookies by third parties by calling up the Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/ and following the opt-out instructions. You can find more detailed information on Google remarketing as well as the associated data protection declaration at: https://www.google.com/privacy/ads/

Use of Google Adwords conversion tracking

Our website uses the online marketing programme “Google AdWords”, including conversion tracking. Google conversion tracking is a service operated by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). If you click on adverts placed by Google, a cookie is placed on your computer for conversion tracking. These cookies have limited validity, do not contain any personal data and thus cannot be used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, we and Google can recognise that you have clicked on the advert and were forwarded to this page. Every Google AdWords customer receives a separate cookie. Therefore, it is not possible to track cookies relating to the websites of AdWords customers. The information collected using the conversion cookie serves the purpose of producing conversion statistics. This allows us to find out the total number of users who have clicked on our adverts and were forwarded to a page equipped with a conversion tracking tag. However, they do not receive any information with which could be used to personally identify users. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in targeted marketing and analysis of the effectiveness and efficiency of this marketing.You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. You can prevent the storage of cookies by choosing corresponding technical settings in your internet browser. We would, however, like to point out that this may prevent you from making full use of all the functions of this website. You will then not be included in the conversion tracking statistics.You can also deactivate personalised advertising in Google’s advertising settings. You can find an introduction to this at https://support.google.com/ads/answer/2662922 You can also deactivate the use of cookies by third parties by calling up the Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/ and following the opt-out instructions.You will find more information as well as Google’s data protection declaration at: https://www.google.de/policies/privacy/

Use of Facebook remarketing

Our website uses the remarketing function “Custom Audiences” by Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; “Facebook”).This function serves to address the visitor to the website with interest-related advertising on the social network Facebook. We have implemented Facebook’s remarketing tag on our website for this purpose. This tag sets up a direct connection to Facebook’s servers when you visit our website. This informs the Facebook server which of our web pages you have visited. Facebook assigns this information to your personal Facebook user account. When you visit the social network Facebook you will then be shown personalised, interest-related Facebook ads. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in the above purpose.***You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation.***For this purpose you can deactivate the remarketing function “Custom Audiences” here. You can find more detailed information on Facebook’s collection and use of data, your associated rights and options for protecting your privacy in Facebook’s privacy policy: https://www.facebook.com/about/privacy/.

Use of Google AdSense

Our website uses the AdSense function by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).

This function serves the purpose of renting out advertising space on the website and using these to address visitors to the website with targeted, interest-related advertising. This function displays personalised, interest-related adverts from the Google display network to visitors to the website. Google Analytics uses cookies, which make it possible to analyse your use of the website. The information generated by the cookie regarding your use of this website is usually transferred to a Google server in the USA and stored there. Google may also transmit this data to third parties if this is required by law or the third party is processing the data on behalf of Google. On no account will Google associate your IP address with other Google data. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in the above purpose. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. For this purpose you can permanently deactivate the use of cookies by following the link below and downloading and installing the plug-in: https://support.google.com/ads/answer/7395996?hl=en.You can also deactivate the use of cookies by third parties by calling up the Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/ and following the opt-out instructions. You can prevent the storage of cookies via the corresponding technical settings in your internet browser; we would, however, like to point out that this may prevent you from making full use of all the functions of this website.You will find more information as well as Google’s data protection declaration at: https://www.google.com/policies/technologies/ads/, https://www.google.com/policies/privacy/

Use of YouTube

Our website uses YouTube LLC’s function for the embedding of YouTube videos. (901 Cherry Ave., San Bruno, CA 94066, USA; “YouTube”).

YouTube is an affiliated company of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA;“Google”).This feature shows YouTube videos in an iFrame on the website. The option “advanced privacy mode” is enabled here. This prevents YouTube from storing information on visitors to the website. It is only if you watch a video that information is transmitted to and stored by YouTube.Further information on the data collected and used by YouTube and Google, your rights and privacy can be found in YouTube’s privacy policy (https://www.youtube.com/t/privacy).

Use of GoogleMaps

Our website uses Google Inc.’s feature for the embedding of Google Maps (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).This feature visually represents geographical information and interactive maps. Google also collects, processes and uses data on visitors to the website when they call up pages with embedded Google maps.Further information on the data collected and used by Google, your rights and privacy can be found in Google’s privacy policy at https://www.google.com/privacypolicy.html. You also have the option of changing your settings in the data protection centre, allowing you to administer and protect the data processed by Google.Your data may also be transmitted to the USA. Transmission of data to the USA is covered by an adequacy decision by the European Commission. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. For this purpose you must turn off the JavaScript application in your browser. However, we wish to point out that doing this may prevent you from using all of the website’s functions, for example the interactive map display, in full.

Digital shipment tracking with Karla

We offer you the option of digital shipment tracking with Karla. If you decide to use Karla, we will transmit personal data, such as contact information, address data, and order data, to Karla. The transmission of data occurs exclusively with your explicit consent and after registering with the relevant Karla services (browser or mobile application). You can find general information about Karla here. The data protection information of Karla can be found under: https://www.gokarla.io/data-privacy

Duration of storage

After contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use.

Rights of the affected person

If the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability. You also have a right of objection against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct marketing, according to art. 21 (1) GDPR.

Right to complain to the regulatory authority

You have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally.